Technical Customer Support (Remote) - Weekend Shift
ReCharge is
a fast moving small team making ecommerce payments easy for everyone. We
currently empower thousands of online stores to sell their products on a
recurring basis. We’re experiencing incredible growth – from our start 18
months ago we have bootstrapped our way to processing millions of dollars per
week.
We are
looking for a Technical Customer Success Engineer who is resourceful; using
troubleshooting and analytical skills to serve our customers via email, chat,
and occasional phone calls. You are self driven, with a knack for digging deep
into problems. You have a sense of urgency and draw satisfaction from going
above and beyond to provide solutions. You'll help to find convergence in what
customers need so that we can build the highest value product. We get a lot of
applicants, so we encourage you to do something that stands out and help us
know why your the perfect fit for ReCharge.
Job Description:
- Combining technical expertise
with customer service to resolve questions and issues
- Communicate clearly in writing
to both technical and non-technical people
- Document and build new tools to
improve support flows
- Identify patterns, recommend
improvements, and filter out unimportant issues
- Author documentation for our
customer-facing Help Center
- Background
in the software industry
- Assist with successful
on-boarding of new customers
Requirements:
- Covering EST, CST or PST hours
(Saturday-Wednesday)
- Knowledge of HTML, CSS,
Javascript (Knowledge of other programming languages a plus)
- 2+ Years experience in a
similar role at another SaaS company
- Excellent
organizational and communication skills
- Detail oriented. To prove this
make sure to add to job application the headline: "I am detail
oriented"
- Excellent customer service
skills with a polite, patient, caring, calm and professional demeanor
- Language requirements: English
fluency (written and spoken)
Benefits:
- Competitive
salaries
- Apple
equipment
- Paid
time off
- Much
more...
APPLY FOR
THIS POSITION
Apply now.
Help us build an amazing product – and a company culture to match. https://recharge.workable.com/jobs/572857/candidates/new
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