Application Support Engineer

At Volkswagen Digital Solutions (Full-time), in Lisbon, Portugal

Expires at: 2020-01-23

There are two things from which companies cannot escape, regarding application management: frequent changes and unpredictable issues.

Given this reality, AMS project was created in 2016 under the mission to provide Volkswagen with the best application support in order to follow systems evolution, while maintaining their activity in full.

The AMS business unit is located in Lisbon, and today, only 3 years after the project start, the team keeps growing, with new projects coming to Portugal!

Our next challenge will be to provide application support to two systems. The application EPS serves the buyer as a tool for determining the purchasing performance of the parts in the budget and IST forecast calculation. Compass+ is a system that supports just in time module processing, as well as calculating and pricing of assemblies within the procurement department. Bill of material data, scheduling, planning and procurement data from other systems is merged in compass+ and used to create calculations for assemblies and LAWs.

Tasks

Provide a global support according to business expectations based on SLA, focused on Incidents, Problem, Change and Release Management processes;

Work within a focused and analytical team in order to solve technical issues;

Verify if the application is working correctly, namely if the communication between the application and the server is working properly and if not try to find a solution or solve the incident;

If needed, escalate the problem to the application vendor and verify the status of the incident in order to solve it in the shortest possible time;

Collaborating directly with the team in Germany with the aim of managing customer's expectations and meet client's expectations.

Main requirements

A Bachelor's or Master's degree in Computer Science or related field;

At least 2 years of work experience in Application Management Support;

Knowledge in Tomcat, Oracle and Java;

Customer orientation and advanced problem-solving skills

Great communication and collaboration skills

Highly motivated with a "get things done" attitude

Fluency in English;

Nice to have

Knowledge in German;

Perks

An opportunity for you to join an amazing startup like atmosphere and to be a part of the creation of our local company culture, with the support of a solid international group;

An agile environment where your ideas are welcome;

A very talented team, just as passionate and goal-oriented as you;

You can expect a varied working environment in the Volkswagen Group with exciting tasks and extensive development and further training opportunities as well as a perfectly equipped working environment and an attractive salary.

Apply for this position
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