Second Level Application Support Analyst (m/f/d)
At Raisin (Full-time), in Berlin, Germany
Expires at: 2019-11-10
We are a dynamic, successful, and fast growing FinTech company based in Berlin, that aims to making savings and investments digitally accessible to improve customer benefit. Our goal is to provide customers all over Europe with simple, secure, and profitable savings and investment products without barriers. We have received more than €195 million in funding from well-known investors including Thrive Capital, Ribbit Capital, Index Ventures, Yuri Milner, Tom Stafford and PayPal.
Our platform is available in English across Europe alongside country-specific platforms in Germany, France, Spain, Austria, UK, and the Netherlands. We are one of the leading FinTech companies in Europe, with more than 180,000 satisfied customers and exceeding €13.5 billion in assets invested via the Raisin platforms, and have featured in The FinTech50 in 2016, 2017, and 2018.
We seek a proactive and responsible person to investigate and fix application issues identified by our monitoring or reported to our ticket system.
Investigate and diagnose application-related incidents
Actively monitor ticket systems during business hours
Define and follow incident management processes
Perform post-mortems on incidents
Perform manual fixes to application problems
Escalate problems to third level support, where necessary
Recommend solutions for systemic issues and candidates for automation to the development teams
Maintain application support technical documentation
Verify resolution with requesters, manage tickets and keep stakeholders informed about the status of their issues
Main requirements University degree in Computer Science, Engineering, Information Systems or equivalent practical experience is preferred
Experience being on call and managing incidents on senior or leadership position
Knowledge and hands on experience with Linux (RHEL), web technology and MySQL
Ability to troubleshoot Java applications on production environment, including investigating issues in source code
Strong problem solving skills
Good communication skills in English, preferably also in German
Ability to work independently with and without supervision
Experience with Active MQ, message brokers and AWS
Willingness to participate in an On-Call Roster
Perks
Relocation and visa support as well as a relocation reimbursement
Personal training budget of 1,700 € and four full training days
Free choice of hardware
Beginner German classes directly at the office and financial support for acquiring a language certificate
Hungry all the time? Breakfast, snacks, daily fresh fruit as well as drinks are provided
Stay up to date at regular townhall sessions with our founders and feel free to ask any kinds of questions
Flexible working hours, home office and 28 vacation days
Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than 20 € per month
We offer you a company pension scheme (Betriebliche Altersvorsorge), which we support with 20 %
Enjoy yearly company retreats to exciting European cities and other team events, such as Lunch Lottery, Tech Lunch, Xletix and Raisin Ladies Events
Apply for this position
---------------------------------------------------------------------------
Visit this link to stop these emails: http://zpr.io/gkQ3Q
Post a Comment