Support Consultant
At Openbravo (Full-time), in Barcelona, Spain
Expires at: 2020-01-21
To further strengthen our team, Openbravo is looking to attract the very best professionals with an entrepreneurial mindset. We offer a professional development plan based on growth opportunities that exist in a dynamic software vendor with an international focus like Openbravo, a competitive compensation system, and a company culture that fosters innovation and a results-driven approach.
We are seeking Support Consultants, to work, within the Support organization, providing technical consultancy, development and support services to our clients and partners network operating worldwide. As part of our International Openbravo Support Center, the candidate will remotely attend technical inquiries from our end customers and official partners network around the globe. Position can be based in our offices located in Pamplona and/or Barcelona.
The Support Consultant function has the following key areas of responsibility:
Provide technical support and services to our customers and network of partners worldwide
Troubleshoot the reported issues and communicate with customers and partners via phone, email or other means on an as-needed basis, ensuring 24*7 service is always delivered for critical issues
Enable partners to successfully and autonomously support their End Customers by coaching/training them and by generating and continuously improving selfservice material
Ensure service quality levels are maintained and /or improved. Also, improve the client's customer service experience through identification and implementation of service improvements to be coordinated with other Openbravo team when necessary
Manage crisis situations, which may involve complex technical software problems
Provide consulting and development expertise to Openbravo partners on configuration and technical enquiries or tasks and recommend appropriate solutions
Facilitate technical communication between customers, implementation partners and Openbravo partner managers, as well as for assessing the specific risks related to highly precise functional and/or technical knowledge and project complexities; not only resolving but also preventing delivery issue
Main requirements
BS or MS in Computer Science, Industrial Engineering or Telecommunications
Relevant functional knowledge, POS/Retail and/or business software applications related experience
Experience in Data Base Knowledge: SQL Language, PostgreSQL, Oracle, Hibernate
Good written and oral communication skills in English is a must
Analytical thinking & detail-oriented
Proven ability to meet/exceed deadlines
Initiative, flexibility and adaptability
Nice to have
Spanish and French is a valuable plus
Java Platform and/or all tiers of an enterprise web application
Programming concepts including MVC architecture o Application Server Knowledge (Tomcat is a plus)
Revision control tools (Mercurial is a plus)
Other tools: Eclipse, Chrome developers tools, Selenium
User Interface technologies is a plus: XML, HTML, HTML5/Application Cache /WebSQL, Backbone, Enyo
Perks
Young and dynamic company
International team (now 13 nationalities)
Flexible working hours
Half-day on Fridays and August
Team building events
Open work-space and open doors policy
Darts competitions
Free coffee and hot beverages
Healthy food in the kitchen (fresh fruit, yogurts and biscuits)
Apply for this position
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