Technical Writer (Contract)

Working at the intersection of hardware, software and molecular science, Carbon is delivering on the promise of 3D digital manufacturing, enabling commercial customers to go beyond basic prototyping to full scale manufacturing.  Our company is built on the idea that diverse fields of study must come together to solve intractable problems. We have grand ambitions to create technology that will influence industry around the world. You will be joining a diverse team with a vibrant culture, where team success is as important as celebrating individual contributions.

Carbon is looking for a motivated Senior Technical Writer to join the Customer Education team. Your primary function will be documenting the processes and workflows required for setting up and running factories and labs that utilize Carbon technology. These processes include site preparation, equipment installation and manufacturing workflow (digital preparation, dispensing, printing, washing and curing printed parts, etc). The documents you create will be used internally to optimize future products and services as well as externally to help customers be successful.

We will be relying on your knowledge and experience to lay the foundation for all of our technical writing. You will be establishing processes and making software recommendations that will become the default tools for future technical writing functions.

Carbon is a dynamic, fast-growing company so you must be flexible and adaptable to our ever-evolving needs and priorities.

The Customer Education team is a small, high achieving group that creates world-class content.  In only 3 years we have created over 1000 pieces of content and helped thousands of customers.  Our goal is to help customers be successful.  Join us and help make that possible!

Initial contract period is expected to be 3 months.

Responsibilities:

• Plan, develop, organize, write and edit operational procedures and manuals.
• Work directly and remotely with subject matter experts (SMEs) to gather required information.
• Produce electronic documentation in addition to hard copy manuals.
• Maintain a comprehensive library of technical terminology and documentation.
• Analyze documents to maintain continuity of style of content.
• Manage updates and revisions to technical literature.
• Assist with production of customer education content.

Required Experience and Qualities:

• BA/BS degree or equivalent
• Excellent MS Office skills
• Minimum 5 years of experience in a technical writing role
• Experience in technical writing on hardware and software products
• HTML and CSS coding skills
• Excellent organization and communication skills
• Strong attention to detail
• Motivated self-starter

Preferred Experience and Qualities:

• Project management experience
• Experience in technical writing material science products
• Experience with technical writing for factory or manufacturing processes
• Experience working with translators or translation management software
• Experience with Articulate 360 e-learning authoring tools

https://ift.tt/eA8V8J from
Apply for this position

If there is no "apply" button, copy the link above (https://ift.tt/.....) and paste on a new tab in your browser