Technical Support Manager

Technical Support Manager - 100% Remote - US BasedArgyle provides a single global access point to employment data. From that access point, any business can process verifications & gain real-time transparency into earnings. By removing the barriers between a worker and the business, Argyle has reimagined how employment data can be used.Our dynamic and international team works in a fast-paced environment remotely from over 15 different countries and have co-working offices, based in Vilnius and New York.One of the crucial points for our growth is the quality of service we provide to our customers. We are looking for an experienced and self-driven Technical Support Engineer to join our team and support our US customer base.Are you a tech enthusiast who loves helping customers? Then you might just be what we are looking for!As the founding member of our Tech Support function, you will be responsible for the more complicated and technical issues and provide a good communication structure between the support department and the development team. **What will you do?**Provide technical support for integrationsHelp our customers with technical questionsHelp in managing and coordination of incidentsEngage with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution **Requirements**Proficiency with API Development Become an Argyle technical expert Code engineering supportWorking closely with our engineering teamInvestigating & escalating support ticketsExcellent communication skills

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